FAQs

What areas do you deliver your products?

  • We deliver to all parts of Colombo and most of the suburb areas.
  • Our deliveries are done from Monday-Saturday. We do not offer delivery on Sunday

What delivery apps are you available on?

We are on Ubereats, Pickmefood, Eatts & Eatme Global

Different apps have different offers on a regular basis so do try and checkout all the apps

How can I place an order?

There are 4 ways to order—on our website, by phone or WhatsApp;

  1. Website
  • Our website is a great and easy way to order any of our products for pick up or delivery. Cupcake orders should be placed at least 24 hours prior to delivery and all other product orders should be placed at least 48 hours prior to delivery
  • If you require your order earlier, kindly call us on hotline and check availability. We will try our best to accommodate your request.
  1. By Phone/WhatsApp
  • Our hotline is on during working hours (from 10am to 7pm Everday) and is happy to help place your order and answer any questions. You can reach us on 0722442244 or 0777525301
  1. By Instagram message

Our team will be happy to place your order and answer any questions by on Instagram. Kindly note that since we are not always online checking message, you can expect a delay in replies. If you a urgent or same-day order, it is advisable to directly call out hotline.

If I order in advance, can I order any of your flavors?

Yes, we bake fresh daily! You can select from any of the products and size. If incase we are unable to make for you, we will notify you immediately.

What are your delivery rates?

ZONE A Colombo 2, 3, 4, 6 200/-
ZONE B Colombo 1, 5, 7, 8, 10  300/-
ZONE C Colombo 9, 11, 12, 13, 14, 15 400/-
ZONE D Nawala, Nugegoda, Rajagiriya, Battaramulla, Kolonnawa  400/-
ZONE E Dehiwala, Mt. Lavinia, Ratmalana, Kalubowila, Kohuwala 400/-
ZONE F Boralesgamuwa, Hokandara, Ethul Kotte, Pelawatte, Kostwatta, Thalawathugoda 500/-

Can I order online through the website for pick-up as well as local delivery?

Yes! You can place an order for pick-up or local delivery through our website, by phone, WhatsApp or through Instagram message (see information below).

Can I place an order for cupcakes on the same day that I need them?

Yes! The fastest way to order is through phone or WhatsApp. You can also get your order delivered fast through or delivery platform apps.

Note that website orders have a lead time of minimum 24 hours, but you can check availability over the phone and then place your orders through website for same-day.

Do you sell mini cupcakes?

Yes, we do offer minis. There is a minimum ordering requirement of 12 mini cupcakes.

CARE FOR CUPCAKES/CAKES

Do I need to refrigerate the cupcakes/cakes?

Most of the flavors can be kept at room temperature, however, cupcakes/cakes with cream cheese, whipped cream or meringue frosting should be kept refrigerated

You can thaw for 30-60 mins before serving if refrigerated

Travelling with or transporting cupcakes?

Travelling with cupcakes can be very tricky because then tend to get damaged very easily. Our packaging is made to best keep the cupcakes in place, however we advise you to keep the box/bag straight and steady at all times.

Although most of our deliveries are done on the bike, it is very difficult to carry a box of cupcakes on the bike without proper bag or box. If you are getting your order picked by a delivery agent, we suggest you book only tuk or car.

PRODUCT INFORMATION

Your cake sizes are mentioned in inches, what does that mean?

We sell our cakes by diameter measurement and not particularly by weight because different cake flavors weight differently.

However, some customers get confused when we mention the size of the cake inche and therefore, below is a rough indication of the weight of the different cake sizes we offer.

5 inch = 450 – 500 gms

6 inch = 750 – 850 gms

7 inch = 1150 – 1350 gms

9 inch = 2000 – 2500 gms

Are your products Halal?

We make sure we use all ingredients which are either halal certified or adhere to halal regulation. However, we don’t carry the halal certificate ourselves.

Do all your products contain dairy/sugar/peanuts?

We currently don’t have any vegan, gluten-free or sugar-free options available. We do bake with flour, dairy, sugar, peanuts, and walnuts on the premises, so A&M Cupcakes is not recommended for those with severe allergies to these ingredients.

CUSTOMIZATION & CELEBRATIONS

Can you do custom decorations?

Yes we do! You would have to call our hotline or visit out outlet to make a custom order. (see information below)

  1. Cupcakes
  • Yes! We can print your graphic on our sugar decorations (1.5” in diameter) – great for corporate gifts, weddings, and special occasions!
  • We can also do letter cutouts for writing specific messages.
  1. Cakes
  • Yes! Since we make only round and square cakes, we can do customizations accordingly.
  • We can change colors, add wording, add 2D fondant cutouts such hearts, letter etc. and print your graphic to place of top of your cake.

We don’t however make shaped cakes, or 3D designs with fondant or parchment.

Can you do cupcakes for my wedding?

Yes!  Kindly call us on our hotline or visit our outlet to discuss details.

Can you write Happy Birthday on my cupcakes/cakes?

Yes we can. We can write with icing or fondant cut letters. Please note that some cupcake and cake flavors don’t have a flat top, hence writing on them is difficult and may ruin the look of it.

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