Order Cancellation/Changes Policy
- Orders cancelled 72 hours (3 days) prior to its due date are eligible for full refunds (bank charges may apply)
- Orders cancelled within 72 and 24 hours of the due date may be eligible for upto 100% refund in the form of store credit voucher. This refund will be at the sole discretion of the management. If refund is approved, we will email you a voucher within 7 working days.
- Orders cancelled later than 24 hours prior to the due date are not eligible for any refunds or store credit.
- You are required to communicate the cancellation of your order via email to [email protected]
- Orders cancelled via phone or WhatsApp may not be traceable and will not qualify for refunds. • Eligible refunds will be processed via bank transfer only (bank charges may apply) • Change in due date or order specifications is acceptable 48 hours (2 days) prior to the original due date. No changes will be allowed later, except for circumstances such as curfew, lockdown etc.
- Once you or a designated party has picked up an order, it is considered “accepted” – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting the order. In some instances you may bring the cake back in for design adjustments but there may be
- an additional charge.
- All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
- Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at our discretion. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours
Guarantee / Disclaimer
- We do all that we can to make sure that your order is decorated to the specification on your order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away
- Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators